Terms and Conditions

Last updated: 02 Nov 2025

Welcome to NebulaCraftDesign.com (“Nebula Craft”, “we”, “us”, or “our”). By accessing or using our website and services, you agree to these Terms & Conditions (the “Terms”). If you do not agree to these Terms, you must not use our services.

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1.⁠ ⁠Services & Scope

1.1 What We Offer.
We provide web design, branding, SEO, and ongoing support services to clients seeking to build or improve their online presence.

1.2 Engagement.
When you hire us, we will send you a proposal or agreement that defines the specific services, deliverables, timeline, and fees. Those specifics, combined with these Terms, form the full contract.

1.3 Changes & Revisions.
Any changes to the scope of services (additional pages, features, functionality, content, etc.) must be agreed upon in writing (e.g. via email or signed amendment). Additional work may carry extra cost/time.

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2.⁠ ⁠Client Responsibilities

2.1 Content & Materials.
You are responsible for providing all content (text, images, logos, etc.) in a timely fashion unless we create these for you. If you request us to source or purchase third-party materials (e.g. stock images), those costs are additional.

2.2 Feedback & Approvals.
You must give feedback and approvals in a timely manner. Delays in your approvals may delay project delivery without penalty to us.

2.3 Access & Credentials.
You agree to provide us with necessary access (hosting, domain, CMS login, etc.) to perform the work. You must ensure you have lawful rights to any credentials you provide.

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3.⁠ ⁠Payment & Fees

3.1 Deposit & Payment Schedule.
A non-refundable deposit of 30% is required to begin work. The remainder is due as per the payment schedule in your agreement 40% at design approval, final 30% at launch.

3.2 Late Payment.
If payment is delayed beyond the agreed due date, we reserve the right to pause work until payment is made. Interest or late fees may apply.

3.3 Refunds.
Deposits and amounts for completed work are non-refundable. Refunds for services not yet begun may be considered at our discretion. Once a project is launched or delivered, no refund is permitted—unless otherwise agreed in writing.

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4.⁠ ⁠Timeline & Delivery

4.1 Estimated Delivery Times.
We will provide estimated timelines for deliverables. These are estimates and subject to change based on your responsiveness, revisions, and scope changes.

4.2 Delays.
We are not liable for delays caused by you (late feedback, missing materials), or external factors beyond our control (hosting issues, third-party services, etc.).

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5.⁠ ⁠Intellectual Property & Licensing

5.1 Your Materials.
You retain ownership of all content you supply (text, images, logos). You grant us a limited license to use those materials solely for the purpose of completing the project.

5.2 Deliverables.
Once full payment is made, we grant you the rights to the final website, design files, and deliverables produced for the project (unless otherwise agreed). We keep the right to showcase portions of your work (e.g. in a portfolio) unless you explicitly request otherwise.

5.3 Third-Party Tools & Licenses.
Any third-party software, plugins, or licenses are subject to their own terms. You will bear any costs for licenses or renewals.

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6.⁠ ⁠Warranties, Disclaimers & Limitation of Liability

6.1 No Warranty.
We provide services “as is” and make no guarantees of specific outcomes (e.g. traffic, conversions, ranking improvements). Past results (like “15× traffic growth”) are illustrative but not guaranteed.

6.2 Limitation of Liability.

To the fullest extent permitted by law, Nebula Craft’s liability for damages shall not exceed the total amount paid by you for the relevant service. We are not liable for indirect, incidental, or consequential damages.

6.3 Indemnification.
You agree to indemnify, defend, and hold harmless Nebula Craft from any claims, losses, liabilities, damages, or expenses arising from your use of our services, or from your content infringing third-party rights.

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7.⁠ ⁠Support & Maintenance (If Applicable)

7.1 Included Support.
If ongoing support is part of the agreement, it will be defined in your service contract (hours, response times, scope).

7.2 Additional Work & Updates.
Requests outside the agreed support scope will be billed separately at our hourly or fixed rate.

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8.⁠ ⁠Termination

8.1 By Either Party.
Either party may terminate the contract with written notice. You will owe payment for work completed up to termination.

8.2 Effect of Termination.
Upon termination, we will hand over any deliverables completed, and you must cease use of any work in progress until payment is made in full.

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9.⁠ ⁠Governing Law & Dispute Resolution

These Terms shall be governed by the laws of England & Wales, Isle of Man. Any disputes will be resolved via negotiation, and if unresolved, via courts of that jurisdiction.

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10.⁠ ⁠Miscellaneous

10.1 Amendments.

We may revise these Terms occasionally. We will notify you of changes, and your continued use of our services after changes constitutes acceptance.

If any part of these Terms is invalid or unenforceable, the rest remains in effect.

10.3 Entire Agreement.

These Terms, plus your project proposal/agreement, constitute the entire agreement between you and Nebula Craft.

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If you have questions about these Terms, contact us via our Contact page on NebulaCraftDesign.com.