This Refund Policy governs the reimbursement of fees for services provided by NebulaCraft Design (nebulacraftdesign.com). This policy is integrated into and governed by our full Terms & Conditions.

 

Commitment to Satisfaction

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We are dedicated to delivering high-quality web design and branding services. Our process is structured with checkpoints to ensure you are fully satisfied with the work delivered at each stage.

 

Non-Refundable Payments

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Consistent with our Terms & Conditions (Section 3.3), the following payments are non-refundable:

• Initial Deposit: The mandatory 30% deposit paid to initiate any project is required to cover initial administrative costs, scoping, resource allocation, and project setup. This deposit is non-refundable.

• Completed Work: All amounts paid for project milestones that have been approved, completed, or delivered (such as the 40% due at design approval) are non-refundable.

• Launched Projects: Once a web design project has been officially launched or delivered to the client, no refund is permitted.

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Refund Consideration for Uncommenced Work

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We understand that circumstances can change. Refunds for services that have been paid for but not yet begun may be considered on a case-by-case basis and entirely at the discretion of NebulaCraft Design.

If you terminate a project before completion, you will be invoiced for all work completed up to the date of written termination, and any amounts paid exceeding the value of that completed work (minus the 30% deposit) may be eligible for discretionary review.

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How to Request a Refund

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All requests for a refund must be made in writing via email to contact@nebulacraftdesign.com.

 

Please include:

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1. Your full name and company name.

2. The project name or invoice number.

3. A detailed explanation of the reason for the refund request.

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Full Terms and Conditions - Click HERE